These terms exist to protect both parties. Where Drex asks the Client to accept a limitation or obligation, Drex accepts a corresponding duty. Where Drex retains a discretion, it will exercise that discretion reasonably and in good faith. Drex's commercial success depends on the trust of its clients, and these terms are written with that in mind.
Drex Aviation Group Limited acts exclusively as a charter broker and intermediary. Drex does not own, operate, or maintain aircraft. All flights are operated by independent third-party operators licensed to conduct air transport operations. Drex’s role is limited to arranging the charter on behalf of the Client and does not constitute carriage by Drex. Drex is not a carrier for the purposes of the Montreal Convention or the Carriage by Air Act 1961 and does not assume any liability as a carrier under those instruments.
Drex will exercise reasonable skill, care, and diligence in sourcing, evaluating, and recommending aircraft and operators suitable for the Client’s stated requirements. Drex will act promptly in communicating material information to the Client, including pricing, availability, operational changes, and any matter that Drex reasonably believes may affect the Client’s booking. Where Drex becomes aware that a recommended operator’s safety record, insurance status, or regulatory standing gives rise to concern, Drex will notify the Client and, where appropriate, recommend alternatives.
Card payments are accepted via Stripe secure payment link, available upon request.
Where any sum due under these Terms remains unpaid after the due date, Drex reserves the right to charge interest on the outstanding amount at a rate of 4% per annum above the Bank of England base rate, calculated on a daily basis from the due date until the date of actual payment. This is without prejudice to Drex’s rights under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) where applicable. Drex further reserves the right to claim reasonable recovery costs in accordance with the Act.
Cancellation fees operate on a two-layer model. All cancellations must be communicated to Drex in writing in accordance with Clause A14.
Drex’s non-refundable administration fee of 10% of the Charter Price applies in all cancellation scenarios regardless of notice period. This fee covers Drex’s sourcing, negotiation, and booking administration work performed upon confirmation.
Operator cancellation terms vary by aircraft, operator, and booking. The specific cancellation schedule applicable to the Client’s booking will be confirmed in writing within the signed Booking Request. Operator cancellation charges are passed through to the Client at actual cost without markup. The Client acknowledges that operator costs already incurred at the time of cancellation may be non-recoverable.
In the event that an operator becomes insolvent or ceases operations following booking confirmation, Drex will use reasonable endeavours to arrange a replacement at comparable cost. Drex does not guarantee recovery of funds already remitted to an insolvent operator. Clients are advised to maintain appropriate travel insurance covering operator insolvency.
Drex does not hold an Air Travel Organiser's Licence (ATOL). Bookings made through Drex are not ATOL-protected. Clients should not assume ATOL coverage applies to private charter arrangements. Clients are strongly advised to obtain independent travel insurance that covers operator insolvency.
A person who is not a party to a booking has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
If any provision is found invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary. If modification is not possible, it shall be severed and the remaining provisions shall continue in full force.
No failure or delay by Drex in exercising any right shall operate as a waiver, nor shall any single or partial exercise preclude further exercise of that or any other right.
Drex may set off any liability of the Client to Drex against any liability of Drex to the Client, whether present or future, liquidated or unliquidated, provided that Drex gives the Client reasonable written notice of its intention to exercise this right, specifying the amounts and obligations involved.
These Terms are drafted in English. If translated, the English version prevails. All notices and correspondence shall be in English.
Any amendment to the confirmed itinerary must be requested in writing. Drex will advise on cost implications prior to actioning. Amendments are subject to operator acceptance and slot availability.
This section applies exclusively to helicopter charter arrangements. It addresses operational, safety, and logistical considerations specific to rotary-wing aircraft. Where this section is silent, Section A governs.
The Client and all passengers shall comply with all safety instructions during boarding, disembarkation, and proximity to the aircraft. Drex accepts no liability for injury arising from non-compliance.
This section applies to group charter arrangements involving large cabin or wide-body aircraft, personnel logistics, event charters, and tour or roadshow operations. Where this section is silent, Section A governs.
The Client is responsible for the full Charter Price regardless of actual passenger load. Additional payload, cargo, or excess baggage charges are the Client’s responsibility.
The Client is responsible for the conduct of all passengers. Under Clause A7.2, the captain may refuse boarding or remove any passenger whose conduct poses a risk. No refund will be issued in such circumstances.
Where a booking involves an ACMI (Aircraft, Crew, Maintenance, and Insurance) arrangement or dry lease, the operator’s own terms govern operational responsibilities. The Client acknowledges that ACMI and lease terms will be provided prior to booking confirmation. Drex’s liability is limited under Clause A8.
Subject to Clause A4, the Client acknowledges that group charter bookings typically involve higher non-recoverable operator costs (including slot deposits, ground handling, and advance catering) which may be incurred immediately upon confirmation. The applicable cancellation schedule will be set out in the Booking Request.
Medevac flights involve heightened duty of care obligations. This section prevails over Sections B and C where there is any conflict.
This section applies to all medical evacuation, air ambulance, and patient repatriation flights arranged by Drex. Drex does not provide medical personnel, clinical equipment, or medical oversight.
Drex will use best endeavours to source a suitable medevac aircraft within the communicated timeframe. Response time commitments are indicative only. Drex does not guarantee departure within any specific timeframe.
All medevac flights are subject to the regulatory requirements of the departure, transit, and arrival states. The Client and their medical team are responsible for obtaining all required clearances, permits, and health declarations.
Subject to Clause A4, operator cancellation charges for medevac are frequently substantial and incurred early. Appropriate insurance is strongly advised. In circumstances of patient death prior to departure, Drex will exercise reasonable discretion in applying its Administration Fee, subject to operator costs being non-recoverable.
Subject to Clause A8, Drex expressly excludes all liability for clinical outcomes, patient deterioration, delayed medical intervention, or any losses arising from the patient’s medical condition.
In addition to Clause A19, the commissioning party indemnifies Drex against all claims arising from:
(a) inaccurate, incomplete, or misleading medical or patient information;
(b) any failure to obtain required medical clearances, customs permits, or regulatory approvals; and
(c) any clinical decisions made by the commissioning party’s medical personnel during the flight.
Where a medevac flight involves transfer of patient medical data across borders, such transfers shall be conducted in accordance with Clause A13 and applicable data protection legislation, including safeguards required under UK GDPR for transfers to countries without an adequacy determination.